03What phone recovery genuinely can't do
We'd rather tell you no upfront.
Modern phones (every iPhone since the 5S, every Android since 2018)
are encrypted at the hardware level. The encryption key is tied to
your passcode and lives inside a secure chip designed specifically
to resist extraction. That's good news for your privacy — and
a hard wall for recovery in the cases below.
Forgotten passcode / lock screen
If you've forgotten your phone's passcode, we can't bypass it. The data on the device is mathematically inaccessible without the original passcode — not just to us, but to anyone, including Apple and Google. Try your device's official "forgot password" recovery flow first.
iCloud Activation Lock / Google FRP
If you bought a used phone that turned out to be locked to someone else's account, the previous owner has to remove it from their account remotely. We don't bypass these locks — they're the same systems that protect your phone if it gets stolen.
"Recently deleted" content older than the OS shows
iPhone keeps deleted photos in "Recently Deleted" for 30 days. Once that period passes, the underlying flash storage is generally TRIM-erased and the data is gone. Same on Android. We can't recover beyond what the OS itself still surfaces.
Phones we can't verify you own
If you can't show proof of purchase or original account credentials, we won't work on the device. This isn't a policy — it's how the encryption layer works. The same protections that keep your data yours are what keep us out of someone else's phone.