Diagnostic-first PC laptop repair on Matheson. Most laptop problems are mistakenly treated as "the laptop is dead" when it's really one part — a swollen battery, a failed fan, a dead RAM stick, a failing SSD. We diagnose for free, then quote one fixed price.
Customers usually describe what's visible — "battery only lasts 30 minutes" or "fan runs constantly". Our job is to figure out which part is actually causing it. Here's the symptom-to-cause map for the most common cases.
Worn-out battery cells (most common after 3+ years), failed charging IC, or background processes draining power. We test the battery health spec vs design capacity, then quote replacement or board-level fix.
Dust-clogged heatsink (very common in 2+ year laptops), failed thermal paste application, dying fan bearing, or a software process pinning CPU usage. We open it, clean it, repaste, and replace the fan if needed.
Could be the AC adapter, the DC jack, the power IC on the motherboard, or a failed CMOS battery. We test in sequence (cheap things first) and quote based on what's actually broken — not the worst case.
Failing RAM stick (we run memtest86), failing SSD (smartctl reads it), driver conflict, or thermal throttling. Hardware causes get fixed; software-only causes get diagnosed and you decide if you want us to do the OS reinstall.
Drop damage to display panel, hinge bracket cracked at the chassis attachment point, or display flex cable damaged. Replacement screen + new hinges + sometimes new top-cover assembly.
Time-sensitive. Disconnect everything, do not try to dry it with heat, bring it in same day if possible. We disassemble, ultrasonic-clean the board, dry properly, and test each component before powering. Earlier = cheaper repair.
Debris under specific keys, failed key membrane (Lenovo and Dell common), spilled liquid history, or a failed keyboard flex cable. Single-key fixes are quick; whole-keyboard replacement is more involved on slim laptops.
Snapped USB-C, bent HDMI pins, loose DC barrel jack. Most port repairs are board-level desolder + resolder of a new port. We use proper rework stations — not just a soldering iron.
XPS (13/15/17), Latitude (5000/7000/9000 series), Inspiron, G series gaming, Precision workstation, Vostro for small business.
Spectre, EliteBook, ProBook, Pavilion, Envy, Omen gaming, ZBook workstation, Stream / Chromebook x360.
ThinkPad (T/X/L/E series, X1 Carbon, X1 Yoga), IdeaPad, Yoga, Legion gaming, Chromebook Duet / Flex.
ZenBook, VivoBook, ROG / TUF gaming, ProArt creator series, ExpertBook business, Chromebook Flip / CX series.
Acer Aspire, Swift, Predator, Chromebook. MSI gaming + Creator series. Razer Blade (15 / 17 / Stealth).
Surface Laptop / Pro / Book (with the proper Surface tooling). Framework modular laptops. Older Toshiba, Sony Vaio, Samsung — parts harder to source, ask first.
For Macs (MacBook Air / Pro / iMac / Mac mini / Studio / Pro), see our MacBook repair page — Mac repair uses different tooling and a different process for the soldered SSDs and T2/M-series chips.
Most laptop "issues" customers bring in are software problems pretending to be hardware problems. Free diagnostic tells you which it is — you save money knowing what you're actually paying for.
If diagnosis confirms a failed component (battery, SSD, RAM, fan, screen, port, motherboard), we quote replacement and fix it. Standard repair pricing applies, 90-day warranty.
Failed Windows update, malware, driver corruption, slow from too many startup apps, or settings issue. We tell you what we'd do, you decide if you want us to do it (or to handle yourself).
If a software fix would solve your problem and you'd rather do it yourself, we'll tell you exactly what to try. We're not trying to upsell — we're trying to send you home with a working laptop, however that happens.
POST behavior check, voltage rails verified, RAM tested via memtest, SSD via smartctl, thermal monitoring under load. We narrow the failure to the actual component.
One fixed total. Parts itemized. Tax included. If it's a software-only issue, you decide if you want us to do that work or take the laptop home and try yourself.
OEM-spec parts (battery, screen, fan, etc.) sourced from established suppliers. We check serial number compatibility before installing — wrong-batch parts cause weird issues later.
Full disassembly, repair / replacement, thermal paste reapplication where the heatsink was disturbed, cable routing verified, all screws back in matching positions.
Boot test, sustained load test (30-min stress + thermals), all ports tested, keyboard sweep, battery cycle. Then we text you to come pick up. 90-day warranty starts the day you walk out.
Depends on which part failed. Adapter-only failure: $30–$60 for a new charger. DC jack: $130–$180. Power IC on the board: $180–$340. Dead motherboard with no other repair option: usually not worth it on older laptops — we'll tell you if a replacement laptop is the smarter spend.
Often yes. Many older Dell, HP, Lenovo, and Asus laptops have user-accessible RAM and SSD slots. Newer slim laptops (especially XPS, Spectre, ThinkPad X1 Carbon) often have soldered RAM but upgradeable NVMe. We check compatibility, source the upgrade parts, and install during the same service window.
Sometimes yes — we'll be honest. If your laptop is 6+ years old and the repair quote is over 50% of a comparable replacement, we'll suggest looking at a refurb or new model instead. We don't take repair jobs we don't think are worth your money.
Yes. We don't access your data unless the repair specifically requires it (e.g., reinstalling Windows). The drive stays in the laptop for most repairs. For repairs requiring drive removal, we keep the drive labeled with your work order and reinstall it in the same machine.
Usually yes. Display panels are designed to be the impact-absorbing layer. The motherboard, SSD, and RAM are typically fine after a drop. Screen replacement runs $180–$420 depending on model. We test the rest of the laptop before quoting so you know exactly what's broken.
Most jobs: 1–3 business days. Same-day possible for in-stock part repairs (battery, SSD swap, common screens). Special-order parts (rare hinges, certain keyboards): 5–7 days. Board-level work: 4–7 days. We give you an ETA at quote time.
Often the most-fixable laptop category. Gaming laptops (Razer Blade, ASUS ROG, MSI, Alienware, Lenovo Legion, HP Omen) overheat from dust buildup and dried-out thermal paste. Full clean + repaste typically restores 10–20°C of headroom. Fan replacement if bearings are gone.
Yes, anywhere in Canada. Email info@fixitlads.com with your model and what's wrong. We send a prepaid label, you ship the laptop in a box (or we send packing material if needed). Most mail-in jobs finish 7–10 business days door-to-door.
Drop your laptop off Mon–Fri 9am–6pm at 120 Matheson Blvd East. We diagnose it free, quote in writing, and repair only after you approve. If you're not in Mississauga, we ship anywhere in Canada with a prepaid label.